Refund policy

Our US Returns & Refund Policy

The following policy applies to domestic orders only and to products purchased directly from thecremeshop.com.

Eligibility Window:

To qualify for a return, you must create a Return Merchandise Authorization (RMA) within 45 days of your original order shipment date. Once you submit your return request, you have 28 days to ship the items back before your return expires.

Items Not Eligible for Refund:

• Opened and used items.
• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Returns received in damaged, used, or worn condition.
• Items for which a return request was not submitted within 45 days of the original order shipment date.
• Original shipping charges, except in cases where we have made a shipping error.

How do I start a return?

To request a refund and obtain a free return shipping label:

• Customer accounts: Sign in to thecremeshop.com, click the profile icon, and select “Start a return.”
• Guest shoppers: Scroll to the footer on thecremeshop.com and click “Start a return.” Enter your order number and email address to begin.

What happens if I return an item that I bought on sale or used a promo code on?

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code to your order, or purchased an item on sale, your refund will reflect the amount you paid after the discount.

How long will it take to receive my refund?

Once your return package is received at our facility, your refund will be processed within two weeks.

Can I exchange items?

We do not process exchanges. Please return the unwanted item and place a new order for the item you would like.

What if there was something wrong with my order?

Shipping

Return shipping is free. Your approved return request includes a prepaid return shipping label. Please use the provided label and ship your items within 28 days of submitting your return request.

Original shipping charges are non-refundable, except in cases where we have made a shipping error.

I PURCHASED FROM A STORE OR ANOTHER RE-SELLER

Because we cannot control how other re-sellers handle our products, please contact the retail store where you purchased your items regarding its return policy. We can only directly process returns and refunds for products purchased on thecremeshop.com.