Frequently Asked Questions

Visa, Mastercard, American Express, and Discover credit cards.

Debit cards and gift cards with the Visa or Mastercard logo.

PayPal, Apple Pay, Google Pay, and ShopPay.

• Your order number will be displayed immediately after submission.
• You will receive an order confirmation email shortly thereafter.

Orders placed on thecremeshop.com cannot be cancelled once they have been submitted. If you are unsatisfied with your purchase you may create a return.

Once your order has been submitted, no changes can be made. You can return any unwanted items for a refund.

Enter your coupon code in the discount code field at checkout or on the shopping bag and click Apply. The discount will be applied to eligible items in your order. You can continue shopping after applying a code—eligible items added to your cart will automatically reflect the discount.

Please note:

• Coupon codes are subject to eligibility requirements and may apply only to select products, collections, or order types
• Coupon codes cannot be combined with other offers, discounts, or promotions unless explicitly stated
• Coupon codes may not apply to items that are already discounted or marked down
• Discounts are applied only to qualifying items at checkout and will not be applied retroactively
• If a code does not apply, your order may not meet the promotion requirements

Shop Cash can only be redeemed when ordering through the Shop App.

• Standard Ground orders ship within 1 to 2 business days after the order is submitted.
• Expedited and Overnight orders submitted by 8 AM PST Monday through Friday (excluding holidays) will be shipped out the same business day. Orders submitted after 8 AM PST and on weekends and holidays will be shipped the following business day. 
• We will send a shipping confirmation to the email address on file when the order ships. 
• Your credit card will be billed only for the shipped items.

• Standard Ground (4-7 business days after shipment).
• Expedited Delivery (2 business days after shipment).
• Overnight Delivery (1 business day after shipment).

Holiday Shipping Notice - Our recommended holiday order cutoff is December 14. Orders placed on or before this date will be fulfilled within our standard processing timeframe. We do not guarantee holiday delivery, as shipping carriers may experience delays. We advise ordering early to provide sufficient transit time.

• Free Standard Ground shipping is available for orders of $50 or more.

Charges for orders of less than $50: 

• Standard Ground (4-7 Business Days) $8
• Expedited Delivery (2 Business Days) $15
• Overnight Delivery (Next Business Day) $25

Customer Accounts:

• After signing into your account, click the profile icon, then click Orders. Click on the order, and the carrier's tracking page will be displayed.
• You may also track your order by clicking the tracking link in your shipping confirmation email.

Guests:

• Click the Track My Order link in your shipping confirmation email.

• All items in your order must be shipped to a single "ship to" address.
• We do not ship to third party shippers.
• A valid United States address is required.
• We do not offer 2 Business Day or Next Business Day Delivery to Alaska or Hawaii.
• We do not ship to PO Boxes or military addresses.
• Orders containing products with ingredients or in a format that are designated as hazardous under the Federal Transportation Law can be shipped with Standard Ground delivery only.

Yes, you can create an RMA (Return Merchandise Authorization) to return an item for a full refund.

You have 45 days from your order’s shipping date to create an RMA (Return Merchandise Authorization). And when you submit a return, you have 28 days to ship the product back before the return will expire.

To request a refund and obtain a return shipping label:

• Customer accounts: sign into thecremeshop.com, click on the profile icon and then “Start a return”.
• Guest shoppers: scroll down to the footer on thecremeshop.com and then click the “Start a return” link. You will need to input your order number and email address.

No, your RMA (Return Merchandise Authorization) includes free return shipping.

Once the return package is received at our facility, the refund will be processed within two weeks.

No, we do not process exchanges. Please order the desired item and return the unwanted item.